As IT Site Manager for Sonoran Schools since January 2025, I oversee all IT operations across three campuses: Paragon, Phoenix, and the Gilbert district office, which serves as the central administration hub. I assist in strategic planning and coordination of district-wide IT initiatives, ensuring consistent technology delivery across all sites. My responsibilities include managing user access and identity through both Google Workspace Admin Console and Active Directory, as well as enforcing policy and software rollouts using PDQ Deploy and Group Policy.
I lead asset management for over 2,000 Windows PCs and 9,000 Chromebooks, including inventory tracking, procurement, deployment, and documentation. I have successfully deployed 256 new Chromebooks and coordinated the retirement and secure collection of aging equipment in alignment with compliance standards. To streamline system deployment, I develop and maintain custom Windows images and Windows answer files, ensuring uniformity and efficiency across new device setups.
Additionally, I manage and optimize the district’s networking infrastructure using Ubiquiti UniFi, overseeing wireless performance, traffic shaping, and switch configurations. I provide Tier 2 and Tier 3 technical support, resolving escalated issues and serving as a critical resource for all technology-related matters across campuses. My role involves close collaboration with school and district leadership to ensure our IT strategies effectively support both academic outcomes and operational excellence.
In my role as a Service Desk Representative, I thrive on tackling daily challenges that test and refine my troubleshooting skills. Supporting three diverse clients—two global and one U.S.-based—I provide end-user assistance through multiple channels, including phone, chat, email, and internal communications. My commitment to excellence extends to documenting resolutions meticulously in tickets to ensure accountability and transparency.
As a Knowledge Author, I actively seek innovative solutions and craft detailed knowledge articles, benefiting both clients and team members. I continuously update and refine the knowledge base, ensuring that content remains accurate, relevant, and user-friendly.
Beyond support, I take pride in creating and delivering video-based training materials and leading training sessions for new and existing team members. This includes equipping them with the tools to master client-specific processes and stay informed about newly introduced procedures.
Recently, I was honored to spearhead the redesign of our department's training portal. Collaborating with my team, we revamped 56 client training pages and more client pages to come, streamlining the organization of training materials—ranging from documents to videos—for easier access and management. As I often remind my colleagues, "Training is just the first step to success."
Additionally, as a Subject Matter Expert in Salesforce Service Cloud, I oversee tasks from platform setup to system administration. I manage user onboarding and offboarding, assign roles for knowledge creation, and ensure seamless article migrations—successfully transitioning over 800 articles for one client while correcting broken links to enhance interconnectivity. My expertise in advanced dashboards and reporting further streamlines client service integration, boosting efficiency for both clients and our internal team.
As a freelance IT specialist, I offer a comprehensive range of services tailored to meet the diverse needs of both individuals and businesses. From designing and implementing robust computer networks to providing personalized support for PC and network issues, I am dedicated to delivering reliable solutions that ensure optimal performance and productivity.
My expertise spans a wide array of areas within the IT realm. Whether it's installing enterprise-grade network equipment, designing customized computer networks, building computers to meet specific requirements, or troubleshooting both personal and business PC and network problems, I bring a wealth of knowledge and hands-on experience to every project.
When it comes to network infrastructure, I excel at planning, deploying, and maintaining scalable solutions that accommodate the evolving needs of modern businesses. From routers and switches to firewalls and access points, I leverage industry-leading technologies to build resilient networks that foster seamless communication and collaboration.
In addition to network infrastructure, I specialize in the assembly, configuration, and optimization of custom-built computers. Whether it's a high-performance gaming rig or a workstation tailored for professional use, I take pride in delivering systems that meet the exact specifications and performance requirements of my clients.
Furthermore, I am adept at diagnosing and resolving a wide range of PC and network issues, both on-site and remotely. Whether it's troubleshooting hardware malfunctions, resolving software conflicts, or addressing connectivity issues, I leverage my technical expertise and troubleshooting skills to swiftly identify and rectify problems, minimizing downtime and ensuring uninterrupted productivity.
With a strong focus on customer satisfaction and a commitment to staying abreast of the latest technologies and best practices, I strive to deliver unparalleled service and support to my clients, helping them harness the full potential of their IT investments and empowering them to achieve their goals with confidence.
In my role as Assistant Auditorium Manager, my responsibilities encompassed a blend of talent coordination and technical expertise. Welcoming performers and ensuring their smooth transition onto the stage marked the beginning of an intricate orchestration of events.
As a seasoned theatrical theater technician, each production presented a unique challenge, ranging from straightforward setups to elaborate productions of considerable complexity. From grand-scale quarterly shows to vibrant musicals, from elegant weddings to solemn graduations, I oversaw a diverse array of performances, ensuring seamless execution and captivating experiences for our audiences.
Beyond the realm of live performances, my duties extended to meticulous asset management, encompassing not only conventional equipment like projectors and microphones but also the intricate handling of 678 theatrical lights. This multifaceted role demanded a keen eye for detail and a meticulous approach to organization.
During my tenure as Assistant Manager, I spearheaded and contributed to the success of over 2,000 projects spanning a period of seven and a half years. My dedication to excellence and my ability to navigate the complexities of live productions have been instrumental in delivering memorable experiences and ensuring the smooth functioning of the auditorium operations.